BOOKING TERMS AND CONDITIONS
Thank you for choosing Post Office House Bed and Breakfast to make a reservation. Please read these terms and conditions carefully as you will be bound by them. A contract between you and Post Office House Bed and Breakfast will come into effect on the date you reserve a room with us. We look forward to welcoming you to Post Office House Bed and Breakfast.
PRICES AND CURRENCY
Our rates are quoted ‘per room, per night’, and include breakfast, heating, hot water, electricity, internet connection (WiFi), parking and housekeeping. If booking online, your online booking form will show the total amount payable for your stay. If booking by telephone, the total amount payable will be agreed verbally and then confirmed by email. We charge all our rooms in GBP (£) and when booking online, you will be charged in this currency. Please be aware that your bank may collect additional charges if this is not your native currency.
If you incur any supplements, they will be added to the total price of the reservation. All supplements purchased during your stay must be paid for in full on presentation of invoice.
Rates quoted are correct only for the specific number of guests and room nights on the dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.
BOOKINGS AND DEPOSIT PAYMENTS
We will accept a reservation when we have confirmed it and received from you valid card details in order to secure your booking. A deposit equivalent to the cost of your first nights’ stay is taken 14 days prior to arrival date. Deposit payments can be made using a valid credit or debit card which we are able to accept, in advance of arrival. We do not accept deposit or balance payments by American Express, Diner’s Club, Bank Transfer, cheque or travellers cheque. The card details given with online reservations or taken over the telephone must be valid in order for us to take your deposit successfully. If your card is invalid when taking your deposit, you have 24 hours to provide us with an alternative card. We reserve the right to cancel your reservation if these are not produced in this time frame.
The balance of your stay must be paid either on arrival or during your stay. Balance payments can be paid using a valid credit or debit card or cash.
You must be able to enter into a legally binding contract and be over 18 years to make a Booking.
CANCELLATIONS, AMENDMENTS AND REFUNDS
To make a cancellation at any time prior to arrival, you must telephone us on 01668 219622. Please note that cancellations are not accepted by email. We reserve the right to treat each case on its own merits, and may choose to vary the conditions set out in paragraphs below. Please note that your deposit is not automatically refundable under any circumstances.
We strongly urge that you cover the cost of your reservation with holiday/travel insurance, should unforeseen circumstances affect your stay.
- If you cancel your booking more than 14 days before your intended check-in date, there will be no fee to pay.
- If you cancel your booking between 14 and 7 days of your intended check-in date, then your deposit is retained.
- If you cancel your booking within 7 days before your intended check-in date, then the total amount of your stay will be charged. If we are able to re-let any remaining rooms outside the first nights stay (deposit), then we will refund to you any room(s) re-sold.
- If you fail to arrive at Post Office House Bed and Breakfast to take up your booked accommodation (no-show) then you will remain liable for the total cost of your reservation.
Any refund made will take account of any bank, credit or other charges that may have incurred in processing the transactions and in addition, an administration/transaction fee of £10 will apply.
Amendments which you make to your booking which result in the cancellation of any ‘room night’ will be treated in accordance with paragraphs above.
CANCELLATION BY US
We reserve the right to cancel a booking in the event of any cause beyond our reasonable control which prevents us from meeting our obligations in connection with your booking. In such an event we will refund any payments you have made to us, in full. Our liability would not extend beyond this refund. (Please note; We would only cancel your booking if your accommodation was unavailable for reasons beyond our control, and we would attempt to offer you alternative accommodation. If this was not possible, or acceptable to you, then we would refund all monies you have paid.)
ARRIVAL AND DEPARTURE
Our check-in times are between 4.00 pm (16:00) to 6.00 pm (18:00). We live in a rural area and sometimes have to be away from the premises to do tasks that can only be done away from the business. You may also be our only guests arriving and helps us immensely if we are given an approximate idea of arrival time so we know when to expect you and to welcome you personally to Post Office House. We are happy to hold any luggage for you prior to check-in if requested but please give us advance notice. Due to COVID-19, it is essential that we are given a time as due to social distancing, we cannot have two guests arrive at our premises at the same time. If you have NOT given us a time and arrive the same moment as another set of guests who have pre-arranged an arrival time, then you will be asked to wait until we have checked the first set of guests’ in.
Please be aware that Post Office House is a small bed and breakfast and not a hotel/motel with facilities for late arrivals. Therefore we regret but requests for check-ins outside of these hours are not permitted unless alternative arrangements have been agreed prior to booking.
We understand that unforeseen circumstances that are out of your control; e.g road traffic/breakdowns, flight or train delays can affect your confirmed arrival time on your arrival date. If this is the case, then we kindly request that you let us know. There are numerous ways in which to contact us in this mobile, technical era, together with the good old-fashioned telephone!
Rooms must be vacated by 10.30 am so that room(s) can be prepared ready for the next guests.
PETS, CHILDREN AND GROUPS
We cannot accommodate pets of any description (other than assistance dogs) or children under 15 years. We are sorry but reservations are not accepted for guests attending weddings, large birthday celebrations, stag/hen or similar party groups. This is to ensure comfort and consideration towards any other guests staying with us who are not part of the party/function concerned. We regret that we cannot accommodate divers.
In accordance with UK Law, Post Office House Bed and Breakfast is designated entirely non-smoking. If you choose to smoke outside the house, within the grounds or vicinity, you agree to dispose of smoking materials with consideration, ashtrays are provided in the garden. No cigarette ends or used smoking materials are to be disposed of anywhere in your room or within the grounds. Failure to comply with these no-smoking conditions will incur an additional cleaning charge. E-cigarettes are also strictly prohibited inside the property.
CANDLES AND SIMILAR FIRE HAZARDS
The use of candles, wax burners and similar items including incense sticks are strictly forbidden in the guest rooms. These post a serious fire hazard to both guests’ and ourselves and it is also a breach of our Public Liability Insurance. If bringing hair tongs/straighteners, please use the heat mats which are provided. These must not be left unattended if switched on, left on beds or furniture. Guests must ensure that the appliances are switched off before leaving the room.
On arrival, we entrust to you a set of keys during your stay with us. We ask that your keys are looked after as if your own. You agree not to copy these keys, nor allow them to be copied and remain the property of Post Office House Bed and Breakfast at all times. Should they be lost or stolen, you must inform us immediately. Post Office House cannot be held responsible for any loss or damage to guests’ belongings should any unauthorised person gain access because of lost or stolen keys. We reserve the right to request your keys at any time.
On departure, you must return your keys to us. Non-returned keys after departure will be treated as lost or stolen. If this is the case, then this will entail us having to change the locks. We are within our rights to charge your credit/debit card, with costs of replacement keys and any necessary locks, at the prevailing rate.
It is the guests’ responsibility to ensure their rooms and the guest entrance door are locked when entering or leaving the premises in the interests of security.
FOOD IN ROOMS
Post Office House is not a self-catering establishment and ANY hot take-away food, including fish and chips, is strictly forbidden in the bedrooms. If we find evidence of hot food having been consumed in any of our bedrooms, then we reserve the right to terminate your stay immediately with the remaining balance of the stay charged to the card provided with your reservation. In addition, this applies to any cleaning we may have to carry out resulting from any food stains/smells etc. Take-away hot food is ONLY allowed in the garden where we have provided an allocated seating area, together with disposable plates and cutlery.
Gluten-Free, dairy-free, coeliac and vegan diets can be accommodated and we ask that you please inform us on reservation in order to meet your requirements.
Any additional prescription or special foodstuffs such as gluten-free/dairy-free etc can be brought with you but any additional items that we may required to purchase in addition to our standard breakfast menu, then any extra cost(s) will be added to your room account. We provide a separate Vegan menu in addition to our standard breakfast menu but this is only available by advance notice. As special foodstuffs have to be purchased for our Vegan menu, together with our time and travel costs, this is extra at £5 per person, per day.
Please note that we work out of a domestic kitchen in which nuts, eggs, fish and wheat are prepared and used. Whilst we will ensure every care is taken to avoid any contamination, we cannot fully guarantee this. This also applies to coeliacs, we cannot guarantee fully that there will be no cross-contamination with gluten products.
Please respect others in the building by keeping noise to a minimum at all times including closing doors quietly and keeping volume to a reasonable level on the televisions. We would appreciate that guests return to their rooms no later than midnight (with the exception of guests staying for New Year) to ensure that others in the building are not disturbed.
The owners and fellow guests have the right to feel safe and unthreatened at Post Office House. We do not tolerate noisy, unruly or drunken behaviour which may be considered dangerous to life or our property. We reserve the right to terminate your booking without being liable for any refund or compensation, if you engage in such behaviour which, in our view, is unacceptable or which causes a disturbance or nuisance to other guests’ or ourselves. This also includes the use of offensive language.
By law, it is not permitted to bring unauthorised guests into your room without permission. It is a stipulation of our terms that the following is adhered to:
- Any unauthorised, additional guest(s) that are found in any of our guest rooms; they will be asked to leave immediately and the occupancy of such will be charged to the guest who made the original reservation.
- Please do not bring non-residents into Post Office House, irrespective whether they are family members or friends who may be staying near by. We respectfully request that if you wish to show any non-residents your room, that you gain express permission from us to do so.
We also wish to remind guests that Post Office House is also our private home and ask that guests respect this. From a security issue, bringing in any unauthorised persons without gaining our permission is a breach of both our booking terms and insurance policy and also due to COVID-19 restrictions, this is STRICTLY FORBIDDEN.
Our rooms are single and double occupancy only, there is no capacity for extra beds in any of our rooms. The beds in our twin bedroom are not zip-and-link, therefore cannot be put together.
Post Office House is a Grade II Listed property and regret that we are unable to accommodate wheelchairs or mobility scooters, due to the historic fabric of the building.
Guests using our private off-street car park do so at their own risk. Post Office House Bed and Breakfast will not accept liability for any accidents, damage or loss incurred.
LIABILITY, LOSSES AND DAMAGES
We ask that you treat your accommodation at Post Office House Bed and Breakfast as you would your own home. Whilst we appreciate accidents can happen, you agree that you will pay for any damages, however caused, by you or any of your party. We request that any damages to fixtures, fittings, furnishings or spillages/accidents are brought to our immediate attention and we reserve the right to charge your credit/debit card for any damages incurred, including those found immediately after departure. We may choose not to charge for minor incidents, but we will charge for any replacement, repair or extra cleaning which we deem necessary resulting from any reckless, careless or inconsiderate use of the property and its contents, or of the items (including linens, towels and gowns) provided for your use. We also reserve the right to charge your card for the loss of any items from your room during your stay and/or any items which are found missing after your departure.
We may make an additional charge of £50 if you did not report an incident of damage to us in a timely manner.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.