Safety of our Guests

Post Office House Bed and Breakfast Covid Safety – Lifting of Restrictions, 19th July 2021

Our highest priority is the safety of our guests, ourselves and our local community and have decided to keep the safety measures we currently have in place at Post Office House.  We have a risk assessment in place of every aspect of our bed and breakfast, the processes, together with appropriate measures, controls and stringent cleaning to minimise the risk from Covid-19. We are a Covid-safe bed and breakfast, as recognised by the AA Covid-Confident shield; Visit England `We’re Good to Go’ and Sawdays `Clean and Safe’ Charter.

Due to the impact of Covid-19, some of our previous services and offerings may not be available or may have been reduced, where we have had to make changes, this has been done with the safety of everyone in mind.  We do ask for your patience and understanding but we, as always, will be on hand to assist in any way we can.

  • Face coverings; We are still requesting that guests wear a face covering in public/shared areas of Post Office House (except in our garden).  As much as we would love to dispense with masks altogether, everybody’s safety and wellbeing remains our highest priority.  Guest room keys will be disinfected as per 2020 and left in your room prior to arrival.  We are in a Grade II Listed building with a single entrance and single staircase, therefore guests need to be aware that we are unable to provide a ‘one way system’ through the building and to the guest rooms.

  • Minimal housekeeping will continue for guests staying four or more nights. We will ask if you wish towels changing halfway through on stays of five nights or more (and change of bedding if required) but leaving this at guest discretion, just let us know during your stay.  Housekeeping is NOT carried out for guests staying two or three nights unless we are specifically asked.

  • We have a responsibility to continue to observe all safety measures, therefore no guests should arrive at Post Office House if feeling unwell or showing any symptoms of Covid-19, either the day before you are due to arrive or on the actual day. We also ask that guests please take personal responsibility for their wellbeing.

  • Hand sanitisers will remain in place in key areas; at the guest entrance, bottom of the stairs, landing and the Breakfast Room.

  • We will continue to check temperatures of guests on arrival using an infrared no-touch thermometer and if a temperature reads of 37.8°C or more, we will re-take your temperature after half an hour and if still high, you will be asked to take a test.

  • Enhanced cleaning will continue with Covid deep cleans between guests if rooms are turned around in less than 72 hours.

  • We will still offer, as we have always done, to assist you with luggage.  If you do wish help with your luggage, we will take into your room, wearing a mask and keep to the appropriate physical distancing.

  • All key areas of Post Office House will be cleaned and sanitised including door handles, light switches and regular touch points.

  • We are still asking guests to choose breakfast times from either 8 am or 9 am as there are only two tables in our Dining Room. If we have a group of four, then we are able to be slightly more flexible with breakfast times as we do not need to clean, disinfect and re-lay a third table sitting.

  • All guest rooms will be cleaned and sanitised, after departing guests, using high quality cleaners and disinfectants including disinfectant wipes which are NHS Approved.

  • All our linen which is white cotton is washed at 60°C or above

  • We will be using dedicated personal protective equipment (PPE) for food preparation and cleaning regimes

  • We will continue to maintain a high level of hand cleanliness and hygiene and ask that our guests do so too!

  • The larger of our two breakfast tables can accommodate up to four guests who are in a household, the smaller table will accommodate two guests. We will not be returning our communal table to seat six people from different households as pre-Covid, for the foreseeable future.

  • All bedroom windows can be opened to allow air circulation if required, we ask that windows are left open on departure, as before.

  • We have decided to put back our decorative cushions and runners on the beds. The TV remote controls will continue to be placed in a sealed hygiene bag.

  • Sanitary disposal bags will once more be provided in the bathrooms

  • During your stay, you will be provided with a neat little device called a `HygieneHook’ – this very useful tool enables you to open door handles without touching them. Of course, we will disinfect the door handles but this is just an extra safeguard.

  • Card transactions; we will still take the balance of payment remotely the day before departure to avoid physical input of chip and pin and provide you with your  receipt and invoice in a sealed envelope. To minimise cross-contamination, cash payments will not be accepted.

  • We will continue to monitorour temperature in the event we present symptoms associated with Covid-19. If this is the case, we will have no alternative but to self-isolate for 10 days.  Post Office House is run solely by Simon and Claire with no staff, therefore we would contact guests to cancel their bookings. Additionally, in the event that once we are up-and-running and we present symptoms of Covid-19, then we would have to self-isolate and cancel current guest reservations.   This will mean that any guests part-way through their stay with us, would have to depart.  If the above scenario happens, we will only charge for the nights that you have stayed with us.

  • If you begin to show symptoms that are indicative of the common Coronavirus symptoms (e.g. a fever, persistent cough, loss of taste or smell) during your stay, you must notify us immediately. To comply with Government legislation, you will be asked to check out of Post Office House in order to self-isolate at your home address. Should your symptoms become worse you should seek medical advice.

The above list is not exhaustive and will continue to review and implement any necessary procedures and practices for our industry as instructed by our Government. We will, as always, endeavour to make our guest experience memorable and are always available for advice and any questions you may have regarding your stay with us. We ask that all guests adhere and respect the current Covid-19 guidelines and any subsequent amendments. Please continue to be patient with us during these times and if you have any concerns or questions either prior to or during your stay, then please ask us.

We will continue to deliver our excellent hospitality and service, synonymous with Post Office House.

AA COVID-19 Confident Badge
Good To Go Badge
Sawdays Clean and Safe Charter Badge